Introduction

At Them & Em, we strive to provide high-quality products to our customers. Please read our Return and Refund Policy carefully to understand your rights and our obligations regarding returns and refunds.

1. No Change of Mind Returns

Please note that we do not accept returns or provide refunds for change of mind. Ensure that you carefully review your order before making a purchase.

2. Faulty Goods

If you receive a product that is faulty or damaged, we offer a replacement under the following conditions:

- Contact must be made within 48 hours of delivery.

- Proof of purchase (receipt or order confirmation) and evidence of the fault or damage (e.g., photos) must be provided.

3. Custom and Personalised Orders

We do not offer returns or refunds for custom or personalised orders unless the item is faulty or damaged upon receipt. Customers will be given a mock-up or preview for confirmation prior to order processing to ensure satisfaction with custom or personalised products.

4. Return Process for Faulty Items

To report a faulty item and request a replacement, please follow these steps:

1. Contact our customer service team at [them.and.em@collier.pro](mailto:them.and.em@collier.pro) within 48 hours of delivery, including your order number and a description and photos of the fault or damage.

2. Our team will assess the issue and provide you with instructions on how to proceed.

3. Once the fault is confirmed, we will send you a replacement item.

5. Contact Us

For any questions or assistance with returns and refunds, please contact us:

Them & Em

Email: them.and.em@collier.pro

6. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Effective Date: 6/6/24

Introduction

At Them & Em, we take pride in creating handmade products with care and attention to detail. Our handmade items are crafted to provide you with unique and high-quality products. Please read our Handmade Policy to understand what you can expect from our handmade items.

1. Quality Assurance

We take great care to ensure that every handmade product meets our high standards of quality. Each item is carefully inspected and quality-checked before it is sent to you.

2. Unique Characteristics

Due to the nature of handmade products, each item is unique. While we strive for consistency, there may be slight variations and small imperfections in colour, size, or design. These characteristics are a testament to the handcrafted nature of our products and contribute to their uniqueness.

3. Small Imperfections

While we take every precaution to deliver products that meet your expectations, minor imperfections may occur. These imperfections are not considered defects but are part of the charm and individuality of handmade items.

4. Custom and Personalised Orders

For custom and personalised orders, we provide a mock-up or preview for your confirmation before processing the order. This ensures that you are satisfied with the design and specifications of your custom item.

5. Care Instructions

To maintain the quality and longevity of your handmade items, please follow any care instructions provided with the product. Proper care will help preserve the beauty and functionality of your handmade items.

6. Contact Us

If you have any questions or concerns about our handmade products, please contact us:

Them & Em

Email: them.and.em@collier.pro

7. Changes to This Policy

We may update this Handmade Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Effective Date: 6/6/24

Introduction

Them & Em ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that you provide to us, such as your name, email address, and other contact details, when you:

- Subscribe to our newsletter

- Request information about our products or services

- Participate in our promotions or surveys

2. Use of Personal Information

We use your personal information to:

- Send you marketing and promotional materials

- Respond to your inquiries and requests

- Improve our products and services

- Conduct market research and analysis

3. Disclosure of Personal Information

We may disclose your personal information to:

- Our employees, contractors, and related entities

- Third-party service providers who assist us in our business operations, such as email marketing platforms

- Any entity to which we are required or authorised by law to disclose your personal information

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use industry-standard security measures to safeguard your data.

5. Access and Correction

You have the right to access and correct the personal information we hold about you. If you wish to access or correct your personal information, please contact us using the details provided below.

6. Unsubscribe

You can unsubscribe from our email marketing communications at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

Them & Em

Email: contact@themandem.com

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.

Effective Date: 6/6/24